Event Schedule

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Tuesday 22 Sep 2020

12:00 pm – 5:00 pm

Tram level sponsors Arrival Day Sessions. Registration open

6:00 pm – 9:00 pm

Arrival day for all participants and vendors/sponsors. Please meet us at for Happy Hour, meet the steering committee, fellow participants, and sponsors. Registration is open at this event so be sure to pick up your credentials and conference kit.

Welcome Happy Hour

Conference Center

Arrival day for all participants and vendors/sponsors. Please meet us at the Jay Peak conference center for Happy Hour, meet the steering committee, fellow participants, and sponsors. Registration is open at this event so be sure to pick up your credentials and conference kit.

Tue 6:00 pm – 9:00 pm
Discussion, Drink,

Wednesday 23 Sep 2020

7:30 am – 9:00 am

Breakfast + Registration

Conference Center

Breakfast included

Wed 7:30 am – 9:00 am
Meal

8:45 am – 9:30 am

Conference officially starts here. Welcome remarks from Big Sky.
Participate in fun “icebreaker” game, get to know your fellow attendees. Dialogue regarding Symposium mission

Icebreaker Opening Session

Conference CommitteeConference Center

Conference officially starts here. Participate in fun “icebreaker” game, get to know your fellow attendees. Dialogue regarding Symposium mission.

Wed 8:45 am – 9:30 am
Presentation

9:30 am – 10:15 am

Group Brainstorming: Booking a ski vacation in 2030 – whats different from today?
From Booking to fulfillment to on-mountain experience, apres and post trip follow up, What key aspects should we improve first? How can the ski industry standards group help?

Keynote

Conference Center

Topic :Group Brainstorming: Booking a ski vacation in 2030 – whats different from today?
From Booking to fulfillment to on-mountain experience, apres and post trip follow up, What key aspects should we improve first? How can the ski industry standards group help?

Wed 9:30 am – 10:15 am
keynote, Presentation

10:30 am – 11:30 am

Sessions

Sessions / Rountable Discussions

Conference Center

Topic: topic TBD based on survey responses

Wed 10:30 am – 11:30 am
Presentation

11:30 am – 1:30 pm

Lunch

Conference Center

Lunch included. This will also be an opportunity for roundtable discussions on tech topics.

Wed 11:30 am – 1:30 pm
Meal

1:45 pm – 2:45 pm

Sessions / Roundtables

Panel Discussion

Conference Center

Gondola level sponsor

Topic: Topic TBD based on survey

Wed 1:45 pm – 2:45 pm
Presentation

Roundtable Discussion

Conference Center

Gondola level sponsor

Topic: topic TBD based on survey results

Wed 1:45 pm – 2:45 pm
Presentation

3:00 pm – 6:00 pm

Resort Activities

Jay Peak is a fun place to be! We’ve set aside this time on Thursday so that we can all enjoy the amenities.

Wed 3:00 pm – 6:00 pm
Activity,

5:30 pm – 7:00 pm

Apres reception in Tradeshow

Dinner

Dinner is not included. Have dinner with one or more of the sponsors if you wish. Make your own plans.

Wed 5:30 pm – 7:00 pm
Discussion, Drink, Meal

Thursday 24 Sep 2020

7:00 am – 8:00 am

Breakfast

Conference Center

Thu 7:00 am – 8:00 am
Meal

8:15 am – 9:15 am

Presentation by Accesso Siriusware

Conference Center

Presentation by Tram level sponsor Accessor Siriusware

Topic: The ski industry has as many business models as there are ski areas.  Software solutions that are as flexible as the industry are a requirement for success.  Accesso Siriusware talks about how flexibility has forged some of their industry relationships.  In addition, Q&A session about some of the security trends that they are seeing and addressing within their solutions.

Thu 8:15 am – 9:15 am
Presentation

9:30 am – 10:30 am

Presentation by E4Soft

Conference Center

Gondola level sponsor E4Soft:
Topic: Cashless Rentals is a contemporary technology specially developed for the ski industry and their busy rental departments. Using new Android-based payment devices such as Clover or PAX can significantly accelerate rental department queues and also provide a new high level of security. Tokenization will allow an organization to handle the rental process without a cash register and also offer vast opportunities for upselling.

Thu 9:30 am – 10:30 am
Presentation

Presentation by TRI

Conference Center

Gondola level sponsor Transaction Resources Inc. (TRI)

Topic: Resort Payment Processing Challenges Now and Future – Round Table Discussion

  1. One payment processor as opposed to multiple processors
  2. One In-house card processing platform for all sales points and e-commerce platforms
  3. New payment methodologies, Tokenization, ApplePay, Android Pay, SamsungPay, Stored Value, Prepaid Bank issued Debit Cards, Contactless Cards
  4. Resort charging across all sales points
  5. Can the industry get POS companies to participate?
  6. What is the ski resort’s leverage?
  7. How do we get POS and e-commerce platform companies that focus in the Ski industry to work together for the betterment of the ski resorts  and their customers?
Thu 9:30 am – 10:30 am
Presentation

10:45 am – 11:45 am

Industry Leaders Session One

Robert Waite – SVP System Engineering, GrubHubConference Center

IT industry leaders present 30 minutes each on state of tech and then a roundtable with an opportunity Q&A on the following day (Friday)

Thu 10:45 am – 11:45 am
Presentation

12:00 pm – 1:30 pm

Lunch

Conference Center

Lunch is included

Thu 12:00 pm – 1:30 pm
Meal

1:45 pm – 2:45 pm

Sessions / Roundtable

Presentation by ResortSuite

Frank Pitsikalis -Founder and CEO of Resort SuiteConference Center

Presentation by Tram level sponsor Resort Suite

Topic: The power of integrated activity for activity-based resorts as well as some key requirements for success in delivering on the expectations of today’s millennial/modern guests surrounding technology.

Thu 1:45 pm – 2:45 pm
Presentation

3:00 pm – 5:00 pm

One hour of discussion will be open to all who would like to attend to discuss this years event and improvements for the following year. Topics include: Settle on site for 2021 symposium. Discussion about what went right with the event this year and what went wrong. General feedback

Symposium Closeout Discussion

Conference Center

One hour of discussion will be open to all who would like to attend to discuss this years event and improvements for the following year. Topics include: Settle on site for 2020 symposium. Discussion about what went right with 2019 event and what went wrong. General feedback

Thu 3:00 pm – 5:00 pm
Discussion

5:30 pm – 7:30 pm

Final Night Reception in Vendor hall

Evening Mixer

Conference Center

cocktails and appetizers in conference space

Thu 5:30 pm – 7:30 pm
Drink,

Friday 25 Sep 2020

9:00 am – 10:00 am

Breakfast on your own

Breakfast

Conference Center

breakfast is included

Fri 9:00 am – 10:00 am
Meal

10:00 am – 12:00 pm

Hackathon to deep dive on solving a particular problem | Time to meet with your software providers

Hackathon – most important fields for transactional API

Conference Center

Hackathon – identifying most important fields for API developoment
Topic: Most important fields in building transactional API’s

Fri 10:00 am – 12:00 pm
Presentation

Software Partner Meetings

Conference Center

 time to meet with your software vendors

Fri 10:00 am – 12:00 pm
Presentation

12:30 pm – 1:30 pm

Friday Lunch

Conference Center

Lunch is included

Fri 12:30 pm – 1:30 pm
Meal